Emergency IT
Server or internet down? Get urgent business IT support.
Call Runtime Labs when multiple users cannot work, a server is unreachable, or local connectivity has failed. We triage safely, diagnose remotely where possible, and separate immediate stabilisation from permanent repair.
Where It Helps
Call When
- Internet access is unavailable across the business.
- A server or critical local service is unreachable.
- Routers, firewalls, switches, or access points are unresponsive.
- Multiple users cannot work or reach cloud services.
- A local network fault is suspected after a recent change or outage.
Scope
What Is Included
Rapid telephone triage.
A checklist of safe observations and information to provide.
Advice on what not to unplug or reset.
Remote diagnostics where a safe connection remains available.
On-site attendance when remote work is insufficient.
Immediate stabilisation or a temporary workaround.
Permanent-repair and follow-up recommendations.
Expected Outcome
What You Can Expect
- The likely fault domain and business impact established quickly.
- Avoidable resets or disconnections prevented.
- Useful service restored where practical, or the safest next step agreed.
- Temporary stabilisation distinguished from a permanent repair.
- Follow-up actions documented to reduce recurrence.
Four-Step Delivery
How It Works
- 1 Triage We establish what failed, who is affected, and which actions could increase risk.
- 2 Diagnose Remote checks identify the likely cause and whether attendance is required.
- 3 Stabilise We restore safe, useful operation or put a temporary workaround in place.
- 4 Follow up Permanent repair options, evidence, and prevention work are documented.
Evidence
Practical Work and Equipment
Trust and Boundaries
Important Details
- Do not unplug or factory-reset network equipment unless specifically advised.
- Urgent support is offered during published 8am–6pm weekday hours, not as a 24/7 guarantee.
- A temporary restoration may still require a separately quoted permanent repair or hardware replacement.
Commercials
Pricing Approach
Emergency attendance starts with a £120 call-out fee, followed by hourly labour. Travel, parts, replacement equipment, specialist services, and any agreed out-of-hours work are additional and explained before dispatch.
Questions
Frequently Asked Questions
What should I have ready when I call?
Explain who is affected, what still works, visible lights or messages, recent changes, and the equipment location.
Should I restart the router or server?
Not repeatedly. Call first if the equipment is unfamiliar or the restart could affect data and wider services.
Can you guarantee an immediate fix?
No. We diagnose and stabilise where practical, then explain any parts, providers, or follow-up work required.
Related Work
Related Services
Next Step
Talk to Runtime Labs about Server or Internet Down.
Share the situation, the outcome you need, and any useful photographs or error details.