Emergency IT
IT damaged by flood or lightning? Make the next step a safe one.
Do not power wet equipment or approach hardware where electrical safety is uncertain. After the area is declared safe, Runtime Labs can assess IT equipment, prioritise data, and coordinate recovery or replacement.
Where It Helps
Situations We Triage
- Water is near powered computers or network equipment.
- Computers, switches, routers, or storage are wet or contaminated.
- Equipment failed after lightning or a power surge.
- Intermittent faults began after a storm.
- Damaged storage contains important business data.
Scope
What Is Included
IT triage only after the area is declared safe.
Equipment and data-risk assessment.
Recovery priorities and replacement planning.
Backup restoration where available.
Supplier and specialist recovery coordination.
A written damage record where agreed.
Expected Outcome
What You Can Expect
- Unsafe power-up attempts avoided.
- Business-critical data and equipment prioritised.
- Recoverable, replaceable, and specialist items separated.
- Backup restoration and replacement options made clear.
- A documented route from incident response to stable operation.
Four-Step Delivery
How It Works
- 1 Triage We establish what failed, who is affected, and which actions could increase risk.
- 2 Diagnose Remote checks identify the likely cause and whether attendance is required.
- 3 Stabilise We restore safe, useful operation or put a temporary workaround in place.
- 4 Follow up Permanent repair options, evidence, and prevention work are documented.
Evidence
Practical Work and Equipment
Trust and Boundaries
Important Details
- Do not power wet equipment or touch hardware where electrical safety is uncertain.
- The area must be isolated and declared safe through an appropriate qualified person.
- Runtime Labs assesses IT equipment; it does not provide building electrical certification.
- Specialist data recovery may be necessary and is not guaranteed.
Commercials
Pricing Approach
Emergency attendance starts with a £120 call-out fee, followed by hourly labour once the area is safe. Travel, parts, replacement hardware, backup media, written evidence, and specialist recovery are additional.
Questions
Frequently Asked Questions
Should I try to dry and power the device?
No. Keep wet equipment unpowered and obtain appropriate electrical-safety advice first.
Can Runtime Labs certify the building electrics?
No. We assess IT after the area is declared safe; building electrical certification requires an appropriately qualified person.
Can damaged storage be recovered?
Possibly, but never guaranteed. We reduce further risk and coordinate a specialist when appropriate.
Related Work
Related Services
Next Step
Talk to Runtime Labs about Flood or Lightning Damage.
Share the situation, the outcome you need, and any useful photographs or error details.